1.774.627.2100
Facebook
Twitter
Hardware Related FAQ's:
How many Phones can I attach to my Adaptor Box?
Its a little more complicated than that, the simple answer is at least 3. But because today’s modern telephones have lower requirements for ringers than the ‘standard’ bells of days gone by, you can usually do more.
In order to understand just how many, we need to understand RENs (which are usually on a label on the phone). The following is a good guide to figuring out just what you can use.
Ringer equivalence number (REN)
While REN is probably not something that will come into your decision process I want to let you know how it affects your telephone performance. REN is a measurement of how much ringing power certain telephone equipment takes or generates (in this case the ATA generates the ring). From the ATA side REN determines how many telephones can connect to each ATA line and still get them ringing properly.
SPA-2100 Max Ringer load = 3REN
PAP2 Max Ringer load=5REN
In a case where you plan to connect the ATA to a line port on your key system or to a single phone the difference in REN values are meaningless. However, if you trying to drive 3 phones bridged to a single ATA port, REN value can be a factor. You can usually find the REN use value of your telephone on a label on the bottom of the phone.
Just add up all the RENs on the phones, and be sure that the value is less than (or equal to ) of the adaptor you have. So if you have a total REN for all your Phones of 3.5, you would be able to use a PAP2, but not an SPA2100.
__________________________________________________
Can I use Custom Ring Tones ?
These are specific to the SPA 508G, but are compatible with the most of Linksys/Cisco SPA series of telephones (Not adaptors)
http://<phone-ip-addr>/ringtone[1|2][?<url>]
Example:
If the phone’s IP address is 192.168.2.1, to download a ring tone “music.mid” residing on the HTTP server 192.168.2.100, and store it as “ringtone2,” the user would issue the following link on a web browser that is connected to the same LAN as the phone:
http://192.168.2.1/ringtone2?http://192.168.2.100/music.mid.
__________________________________________________
What Hardware is supported ? Can I use my own Equipment ?
Any SIP compatable device is capable of being used on the system, but there is a level of fully supported and integrated versus being able to be used with the system.
Fully supported devices include the following:
Linksys SPA series Phones and ATA devices
Cisco SPA series Phones
AAstra Phones
Ploycom Phones
Snom Phones
Other Devices that support SIP protocol can be used, but they will not be able to be automatically configured (provisioned). These will require you to have access to all the settings, and make some entries to configure the device manually
__________________________________________________
Resetting Your Hardware Device
This is not as straightforward as pushing and holding the reset button, like on many consumer devices.
The answer for ATA (devices you connect your standard phone to) is very different than that of a VoIP Phone device. There are as many ways to reset the devices to factory defaults as there are devcies.
The device WILL NOT CONNECT to voiceway after a reset. You will need to contact us to get that information !!!!!
Two of the Voiceway Standard methods are:
For ATA’s:
– lift the phone up and dial **** (four stars)
– the device responds with a voice and you enter RESET (73738)
– ( similarly REBOOT 732668 to just reboot the device )
– You will be asked to confirm your entry
– The device will reboot and will be back to factory defaults.
For Phones (Linksys and Cisco SPA series)
– Press the button on the right hand side of the phone that looks like a piece of paper.
– Using the arrow keys under the display scroll down to “Factory Reset”
– You will be prompted to confirm,
The device WILL NOT CONNECT to voiceway after a reset. You will need to contact us to get that information !!!!!
__________________________________________________